by Jacqui | Coaching, Workplace
Adopt the concept of accountability, it will change your thinking and outcomes forever. Driving into action out of your own choice and not because you have to, can make all the difference. Here is my 5-step process to keep you accountable.
by Jacqui | Coaching, Workplace
How Conversational Agility Can Turn an Angry Customer into a Brand Advocate In this article we examine Judith E Glaser’s concept of Conversational Agility. This is the 5th pillar of her Conversational Essential philosophy. You will learn how to reframe, refocus...
by Jacqui | Coaching, Workplace
A Tribute to Judith E. Glaser: A Woman Who Really Made A Difference In this blog we continue our journey through Judith E Glaser’s Five Conversational Essentials (C-IQ). You will learn how to ask non-leading questions and have an opportunity to practice this...
