by Jacqui | Coaching, Workplace
How Conversational Agility Can Turn an Angry Customer into a Brand Advocate In this article we examine Judith E Glaser’s concept of Conversational Agility. This is the 5th pillar of her Conversational Essential philosophy. You will learn how to reframe, refocus...
by Jacqui | Coaching, Workplace
A Tribute to Judith E. Glaser: A Woman Who Really Made A Difference In this blog we continue our journey through Judith E Glaser’s Five Conversational Essentials (C-IQ). You will learn how to ask non-leading questions and have an opportunity to practice this...
by Jacqui | Coaching, Workplace
Double clicking is a powerful concept and an integral part of workplace coaching. Take a deeper look into what double clicking is and how this influential practice can transform your workplace…
by Jacqui | Coaching, Workplace
Why Watching Freaky Friday Will Improve Your Performance Conversation If you haven’t had a chance to watch the movie “Freaky Friday” with Lindsay Lohan and Jamie Lee Curtis, I recommend you do. It is a fun example of what can happen when we don’t and then do “listen...
by Jacqui | Coaching, Workplace
How Conversational Intelligence Can Help You Build Trust in Your Team In my blog last month, I introduced you to the topic of Conversational Intelligence. The magic of Conversational Intelligence is knowing how our brains react when we communicate with others....
